User Interviews January 9, 2019
When planning new design work, interviewing potential users helps us understand behaviors and contexts to narrow down the problem(s) we should address.
Learning Objectives
- identify open-ended vs. closed questions
- identify probing questions
- describe how much your subject should be talking during an interview
- differentiate between questions you want answered and prompts for your interview
- describe ways to put an interview subject at ease
- plan and conduct a brief user interview
Resources
- Interviewing Humans by Erika Hall (from her book Just Enough Research)
Further Reading
- When to Use Which User-Experience Research Methods by Christian Rohrer